Shipping & Delivery Policy – Skin Luxe
1. Overview
At Skin Luxe, we’re committed to providing a fast, reliable, and smooth delivery experience for all our customers.
This Shipping & Delivery Policy explains our shipping timeframes, handling process, and delivery expectations for both domestic and international orders.
When you place an order on https://skinluxeshop.com/, you agree to the terms described below.
2. Order Processing Time
- All orders are processed within 24–48 business hours (excluding weekends and public holidays).
- Once your order has been processed, you’ll receive an email confirmation with your tracking number and estimated delivery date.
- Orders placed after 3:00 PM may be processed the next business day.
If we experience a high volume of orders or product delays, we’ll notify you promptly via email.
3. Shipping Timeframes
Domestic & Regional Shipping
We offer fast shipping to the following regions:
- United States, United Kingdom, Mexico, Canada, and all European countries
⏱ Estimated delivery time: 1–3 business days
International Shipping
For all other countries outside the above regions:
⏱ Estimated delivery time: 3–7 business days
Please note: delivery times may vary depending on customs clearance, weather conditions, or courier delays beyond our control.
4. Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
5. Order Tracking
Once your order ships, you’ll receive a tracking number via email.
You can use this number to track your order directly on the courier’s website.
If you do not receive tracking details within 48 hours of purchase, please contact us at info@skinluxeshop.com.
6. Delivery Terms
- Deliveries are made Monday to Saturday, excluding public holidays.
- We are not responsible for incorrect or incomplete delivery addresses entered during checkout. Please double-check all details before submitting your order.
- Once an order has been shipped, we cannot make changes to the delivery address.
If your package is marked as “Delivered” but you haven’t received it, please contact your local courier first. If unresolved, contact info@skinluxeshop.com, and we’ll assist you.
7. Customs, Duties & Taxes (International Orders)
For international shipments, customs fees, import taxes, or duties may apply depending on your country’s regulations.
These charges are the responsibility of the customer. Skin Luxe has no control over these fees or processing times.
8. Lost or Damaged Packages
If your order is lost or damaged in transit, please notify us immediately at info@skinluxeshop.com with your order number and details.
We will investigate the issue with our shipping partners and provide a replacement or refund where applicable.
9. Delivery Delays
While we strive to deliver within the stated timeframes, delays may occasionally occur due to:
- Customs inspections
- Severe weather
- High seasonal demand
- Carrier delays
In such cases, we appreciate your patience and understanding as we work to resolve the issue promptly.
10. Incorrect Address Policy
Customers are responsible for entering accurate shipping details.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for resending the order.
11. Order Cancellations
Orders can be canceled within 24 hours of placement if they have not yet been processed or shipped.
Once shipped, orders cannot be canceled but may be eligible for return or exchange according to our Refund & Returns Policy.
12. Need Help?
If you have any questions or concerns about shipping, tracking, or delivery, please reach out to us:
📧 Email: info@skinluxeshop.com
🌐 Website: https://skinluxeshop.com/
Our customer support team is available Monday to Friday, from 9:00 AM – 6:00 PM (GMT+3).